Frequently asked questions

Where can I get product help?

Email support@trunexio.shop or call 214-669-3459 before placing an order.

Can I return an item?

Eligible items can be returned 30 days after delivery. Review the refund policy for conditions and instructions.

How can I track an order?

Tracking details are sent to the email used at checkout after the order is dispatched.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.